Responsible gambling at Orozino

• Orozino
• Orozino Responsible gaming

Gambling is meant to be entertainment, not a way to solve problems or make money. If it ever stops feeling like a choice you enjoy, this page explains what to watch for and where to get help in the UK. We run Orozino as a casino platform with tools to help you stay in control, and we link you to the national organisations who offer free, confidential support when you need it.

Why responsible gambling matters

The honest framing is this: gambling involves real money and real risk. Most people play for fun and stop when they want to. A smaller number find it harder to stop, and for them the activity can become harmful — financially, emotionally, and in their relationships. Recognising the difference early makes all the difference.

We built limits and breaks into our platform because no game is worth damaging your life over. The national helplines below exist because people use them, and they work. You are not the first person to need them, and asking for help is the practical thing to do.

Behaviour that should worry you

These are not moral judgements. They are patterns that people who have been through this recognise as warning signs:

• Spending more than you planned, more often than once or twice.
• Chasing losses — putting more money in to win back what you lost.
• Lying to family or friends about how much you play or how much you spend.
• Borrowing money to gamble, or gambling with money meant for bills or rent.
• Feeling anxious, irritable or restless when you are not playing.
• Gambling to escape problems or to feel better when you are down.

One of these on its own might mean nothing. Several together, or any one that keeps happening, is worth taking seriously.

A short self-check

Answer these honestly. Nobody sees your answers but you:

• Have you tried to cut down or stop, and found you could not?
• Do you feel you need to gamble with more money to get the same enjoyment?
• Have you missed work, study or family time because of gambling?
• Have arguments with people close to you been about your gambling?
• Do you gamble to forget worries or to feel less anxious or depressed?
• After losing, do you often go back another day to try to win it back?

If you answered yes to two or more, talking to someone who understands this would help. The organisations below are free, confidential, and non-judgemental.

Our control tools

We offer self-exclusion on our platform. Once you activate it, your account is closed and you cannot reopen it for the period you choose. This is not a cooling-off break — it is a full stop, and it is designed to be difficult to reverse.

We do not publish other limit tools — deposit caps, loss limits, session timers — in the material we have. If you need a limit and cannot find it in your account settings, contact our support team at [email protected] and ask what is available. Setting a limit before you need it is easier than trying to impose one in the middle of a session.

Practical limits that work

These are not rules. They are strategies people have found useful:

• Decide the amount before you start, and do not add to it during the session.
• Set a time limit and stick to it — an alarm on your phone works.
• Never gamble when you are upset, tired, drunk or trying to solve a financial problem.
• Keep gambling separate from your main bank account — a prepaid card with a fixed amount limits what you can lose.
• Take regular breaks. If you have been playing for more than an hour, step away for at least fifteen minutes.

If a strategy stops working, that is information. It means the problem has outgrown the solution, and outside help is the next step.

Where to get help in the UK

GamCare runs the National Gambling Helpline, free and open 24 hours a day, seven days a week. Call 0808 8020 133 or visit gamcare.org.uk. They offer one-to-one support, group sessions and an online chat service. Everything you say is confidential.

BeGambleAware provides information, advice and a directory of local services across the UK. Visit begambleaware.org to find help near you or to read about what treatment involves. Their advice line is free.

GamStop is a free national self-exclusion scheme that blocks access to all licensed gambling sites in the UK. Once registered at gamstop.co.uk, you cannot undo it for the period you choose — six months, one year or five years. It covers every operator licensed by the UK Gambling Commission.

Gordon Moody offers residential treatment programmes and online support for people with serious gambling problems. They provide a safe environment away from triggers, with therapy and peer support. Visit gordonmoody.org.uk or call them to discuss what they offer.

Blocking software

Gamban is paid software that blocks gambling sites and apps across all your devices — phone, tablet, computer. It cannot be uninstalled easily, which is the point. Visit gamban.com to download it. BetBlocker is a free alternative available at betblocker.org, and it works on Windows, Mac, Android and iOS.

Neither tool is perfect, but both make it harder to gamble on impulse. Used alongside other support, they help.

Protecting minors

You must be 18 or over to use our site. That is the law, and we enforce it. If a device in your home is shared with someone under 18, use parental-control software to block gambling sites. Net Nanny and Qustodio both work across devices and let you block categories of site, not just individual addresses.

Young people do not always understand what gambling costs until they are in too deep. If you think someone underage has accessed our site, contact us at [email protected] immediately.

Contact us

For questions about the tools we offer or to close your account, email [email protected]. We aim to respond within 48 hours. For urgent help with a gambling problem, use the helplines above — they are staffed by people trained to help, and they are faster than we are.

Gambling should be entertainment, not a chore. If it has stopped being fun, you have options. Use them.

This site is for players aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.