Contact Us – Orozino Support & Help
Start playingWhether you have a question about our content or need help with your account, this page explains how to reach the right team. Orozino operates two distinct support channels: one for editorial queries about this site, and another for account-related help.
Before you write to us
Knowing which inbox to use saves time. Our editorial team answers questions about the information published on this site – clarifications, corrections, or general enquiries about our content. For anything account-related – deposits, withdrawals, bonuses, verification, or technical problems – you'll need to contact the operator's support team directly.
What to have ready
If you're writing about your account, gather these details before you send your message: the email address registered to your account, the approximate date and time the issue occurred, and any reference number or error message shown on screen. This allows the support team to locate your account quickly and give you a useful answer in the first reply, rather than asking for clarification later.
Reaching the editorial team
For questions about our content, email [email protected]. We aim to respond within 48 hours during the working week. This inbox handles queries about the articles, guides and information published on this portal – we cannot process withdrawals, verify accounts, or intervene in disputes with the operator.
Questions about your account
For help with registration, deposits, withdrawals, bonuses, verification, or technical issues, contact the operator's support team at [email protected]. That inbox is monitored by the team who can access your account and resolve problems directly.
Common account questions the operator's support can answer: why a withdrawal is delayed, which documents are needed for verification, how to claim or clear a bonus, why a deposit hasn't appeared, and how to update your contact details or close your account.
What happens next
The editorial team responds to content queries within two working days. Account support response times vary depending on the nature of the query and the time it's submitted – straightforward requests typically receive a reply within 24 hours, while verification reviews or payment investigations may take longer.
Escalating a complaint
If you've contacted the operator's support and the issue remains unresolved, ask for the matter to be escalated to a senior member of the team. Document each exchange – dates, times, and the substance of what was said – as this record becomes important if you need to take the complaint further.
Responsible gambling and support
If gambling is causing you harm, free and confidential help is available through GamCare at www.gamcare.org.uk or by calling the National Gambling Helpline on 0808 8020 133 (24/7, free from UK landlines and mobiles). You can also visit BeGambleAware at www.begambleaware.org for guidance on safer play, or use GamStop (www.gamstop.co.uk) to self-exclude across all licensed sites in one step.
This site is for players aged 18 and over (18+). If gambling ever stops being entertainment, support is free, confidential and available right now at BeGambleAware.org.